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Cancellation Policy

Important Notice

This Cancellation Policy is a legal agreement between you (either an individual or an entity) and M/s. Shanti Mahaveer Sons Corporation LLP (hereinafter referred to as "PayEasy" or "Company"). Please read it carefully before completing any transactions and using the website and/or applications. By using this site, you acknowledge that you have read, understood, and agree to be bound by these Cancellation Terms. If you do not agree, you may not access or use the website and/or applications. These terms may be modified from time to time without notice by posting revised terms on our sites.

Cancellation Overview

PayEasy provides various services including mobile recharges, DTH, digital wallet top-ups, reservations, bill payments, cash cards, insurance, wallets, cash management services, e-shopping, money remittance, and other related businesses. Each service may have different cancellation policies based on the service provider and transaction type.

The cancellation policy varies depending on the type of service and the timing of the cancellation request. Users should be aware that some transactions may be non-refundable or subject to cancellation fees as per the terms of the respective service providers.

Service-Specific Cancellation Policies

  • Mobile Recharge & DTH: These transactions are generally non-refundable once processed successfully. Cancellation is only possible if the transaction fails or is pending.
  • Bill Payments: Bill payments cannot be cancelled once processed. Users should verify all details before confirming the payment.
  • Payout: Cancellation depends on the transfer status and recipient bank policies. Same-day transfers may be cancellable within a limited time window.
  • Travel Bookings: Cancellation policies vary by service provider and booking type. Users should check specific terms before booking.
  • E-Shopping: Cancellation and return policies are subject to individual merchant terms and conditions.
  • Insurance: Cancellation policies depend on the insurance provider and policy type. Free-look periods may apply to certain policies.

Cancellation Process

To request a cancellation, users must contact PayEasy customer support through the registered mobile number or email address. The cancellation request should include:

  • Transaction ID or reference number
  • Service type and amount
  • Reason for cancellation
  • Supporting documentation if required

The Company will process cancellation requests within 24-48 hours during business days. Users will be notified of the cancellation status via SMS or email.

Refund Policy

Refunds, when applicable, will be processed to the original payment method used for the transaction. Processing time may vary depending on the payment method:

  • Credit/Debit Cards: 5-7 business days
  • Net Banking: 3-5 business days
  • UPI: 1-3 business days
  • Wallet: Instant to 24 hours

The Company reserves the right to deduct applicable charges, fees, duties, taxes, and assessments from refund amounts as per the original transaction terms.

Non-Cancellable Transactions

The following types of transactions are generally non-cancellable:

  • Successfully processed mobile recharges
  • Completed DTH recharges
  • Processed bill payments
  • Digital wallet top-ups
  • Cash card purchases
  • Completed payouts
  • Services marked as non-refundable

Force Majeure

The Company is not liable for service disruptions or inability to process cancellations due to circumstances beyond its control, such as acts of God, strikes, technical failures, or network issues. In such cases, the Company will make reasonable efforts to process cancellations and refunds as soon as possible.

Limitation of Liability

The Company and its providers are not liable for direct, indirect, special, or consequential damages arising from cancellation requests or refund processing delays. The Company's maximum liability is limited to refunding the amount paid for services, minus applicable charges.

Governing Laws and Arbitration

Disputes arising from this Cancellation Policy shall be resolved through mutual negotiations or arbitration under the Arbitration and Conciliation Act, 1996. A sole arbitrator appointed by the Company will conduct proceedings in Chennai, in English. This Policy is governed by the laws of India.

Contact Information

For cancellation requests and refund inquiries, please contact:

PayEasy
18/23, Sannathi Street, Uthiramerur Taluk, Kanchipuram Dist, Tamil Nadu - 603406
Email: support@smgroupindia.in
Customer Support: Available 24/7 for urgent cancellation requests